A Web Link action adds a clickable URL to a message — useful for pointing people to something outside the flow itself, like an employee handbook, a form, or an external tool.

Adding a link to a message

1. Open the message you want to add a link to
2. Add a Web Link action
3. Paste in the destination URL
4. Set the link text so it reads naturally (e.g. "Employee handbook") rather than showing the raw address

Good to know

• Use a Web Link when you want someone to leave the flow to view or do something elsewhere.
• Use a Button instead when you want them to make a choice that continues the flow itself.

Related articles: Buttons, Messages