With the Glossary, you can define terms that should not be translated – for example brand names, product names, or internal terms specific to your organisation. Glossary terms are protected across all automatic translations in Flip: posts, comments, chat messages, and the knowledge base.

Activating the Glossary

💡 Activate this feature through your Customer Success manager.

Once activated, you will find the Glossary in the Admin Console under Settings > Languages.

Adding Terms

1. Open the Admin Console.
2. Go to Settings.
3. Select Languages.
4. Scroll to the Glossary section and click Add term.
5. Enter the term and confirm with Add.

Tip: Enable the Create more toggle in the dialog to add several terms in a row without reopening it.

Managing Terms

• Use the search bar to quickly find existing terms.
• Click Edit to change a term.
• Click the trash icon to delete a term.