A passkey lets you sign in to the app without a password. You simply unlock your phone the way you always do: face recognition, fingerprint or device PIN. It is stored on your phone, can't be guessed or phished, and works only together with your screen lock.

Why it's worth it:

• No password to type. A quick scan or your PIN and you're in.
• Safer than a password. A passkey can't be guessed, stolen or intercepted by phishing.
• Two security checks in one step. It confirms both that you hold your phone and that it's really you.

How passkeys work for you depends on your company:

• Passkey as an extra option. Your username and password still work. You can choose either one each time you sign in.
• Passkey only. Your company has switched off passwords. You sign in with your passkey only. If it's no longer available, for example after you change devices, ask your app admin for a new invite code.

Not sure which applies to you? If the app never asks for a password, your company uses passkeys only.

Before you start: what your phone needs

Your phone needs two things: a screen lock, and a place to save passkeys. Most phones have both already. Check this list before your first sign-in.

Good to know

• Installing the Google Password Manager app from the Play Store does not activate it. It is only a shortcut. You need to switch it on in your phone's settings (see above).
• Microsoft Authenticator can't save passkeys for this app, even if your company uses it for other logins.
• On a company phone or computer you may not be allowed to sign in with an Apple ID or Google account, or a company policy (MDM) may block passkeys. Ask your IT team before your first sign-in. You don't need a private Apple ID: your company can give you a work Apple account or a password manager instead.
• Some phones without Google services can't create passkeys at all. This affects certain models sold in China, for example some Honor phones. If you see "This browser does not support WebAuthn", use a different phone.

Your first sign-in with an invite code

If your company gave you an invite letter, use it for your very first sign-in. The letter has a QR code and the same code as text.

1. Install your company's app from the App Store or Google Play and open it.
2. If a browser window opens on its own and shows a login form, close it. You land on the QR scanner.
3. Scan the QR code on your invite letter with the app's scanner.
   • No camera or the scan fails? Tap Enter code and type the code as it is printed, including the spaces between the blocks of 6 characters. Without the spaces the Continue button stays grey.
4. If a system dialog appears, tap Continue.
5. Accept the Privacy & terms of use if you're asked to.
6. The Register passkey screen appears. Tap Register.
7. Your phone asks where to save the passkey. Choose your phone's built-in option (iCloud Keychain, Google Password Manager or Samsung Pass) or the password manager your company gave you, and tap Add Passkey.
8. Confirm with your face, fingerprint or PIN. Done: your passkey is set up and you're signed in.

Keep in mind

• An invite code works once and only for a limited time. If it was already used or has expired, ask your app admin for a new one.
• Your invite code is not your personnel number or username. If the app shows a field for your username or personnel number, type the invite code into it instead.
• From now on you sign in with your passkey. You don't need the invite letter again, so keep it private or destroy it.

Signing in with your passkey

On your phone

1. Open the app and tap Log in.
2. Tap Sign in with Passkey.
3. Your phone shows a dialog. Tap Use Passkey and confirm with your face, fingerprint or PIN.
4. Done. No username, no password.

If your company still allows passwords, you can also enter your username on the login screen as before.

On a computer

Your passkey lives on your phone, so you use your phone to sign in on a computer.

1. Open the web app on your computer and choose Sign in with passkey.
2. Your computer shows a QR code. Scan it with your phone's standard camera app, Google Lens, or on Android the QR scanner in the quick settings (swipe down twice from the top).
3. Confirm on your phone with your face, fingerprint or PIN.

Keep Bluetooth switched on on both devices. The phone and computer need to be near each other.

Don't use a separate QR scanner app, for example the scanner app that comes with Xiaomi phones. These apps open the code as a web link and the sign-in fails.

If your company still allows passwords

If you already use the app with a username and password, the app asks you to add a passkey. You keep your password as well.

When you log in

1. Open the app and tap Log in.
2. A system dialog appears. Tap Continue.
3. Enter your Username and tap Continue.
4. Enter your Password and tap Continue.
5. Accept the Privacy & terms of use if you're asked to.
6. The Register passkey screen appears. Tap Register.
7. Your phone shows a dialog. Tap Add Passkey and confirm with your face, fingerprint or PIN.
8. Done. Your passkey is set up and you're signed in.

Tap Remind me later to skip for now. You'll be asked again next time you log in.

While you're already signed in

The app may show Increase your security in Settings, with the message "Secure your profile in just 5 seconds!".

1. Tap Improve security.
2. A system dialog appears. Tap Continue.
3. The Register passkey screen opens. Tap Register.
4. Tap Add Passkey and confirm with your face, fingerprint or PIN.
5. Done.

If you tap Remind me later, the prompt comes back after 24 hours, up to 5 times. After that it stops. Setting it up right away takes a few seconds.

If your company uses passkeys only, these prompts don't apply to you: you set up your passkey with your invite code (see Your first sign-in with an invite code).

Troubleshooting: find what's on your screen

Look for the message or situation you see, then follow the steps below it.

Android: "Choose where to save your passkey" only shows NFC, USB or "Use another device"

Your phone has no active place to save passkeys yet. This is a phone setting, not an app problem.

1. Open Settings and search for "Passwords" or "Autofill".
2. Under Passwords, passkeys & accounts (or Preferred service), select Google and switch it on. On Samsung you can choose Samsung Pass instead.
3. Under Settings → Accounts, check that a Google account is signed in.
4. Update Google Play services in the Play Store and restart your phone.
5. Sign in again. On the save screen, tap More options. Google Password Manager should now appear.

This happens often on Xiaomi phones. Downloading the Google Password Manager app isn't enough. Step 2 is what fixes it.

iPhone: no passkey dialog appears, or the passkey can't be saved

1. Go to Settings → tap your name → iCloud → Passwords and turn on Sync this iPhone. On iOS 17 or older this is called Passwords and Keychain.
2. If there is no name at the top of Settings, no Apple ID is signed in. On a company iPhone, ask your IT team: they need to allow an Apple ID or a company-managed Apple account, or a password manager such as 1Password. You don't need to use your private Apple ID. When you contact IT, say: "I can't save a passkey because no Apple account or password manager is set up on this iPhone."
3. Microsoft Authenticator does not work for this. Use iCloud Keychain or another password manager.

Your passkey was saved but disappeared after a device swap or reset? On a company iPhone, ask your IT team to check that your work Apple account is signed in again. Otherwise see Your passkey is missing on your new device.

Computer: no passkey dialog appears, or it fails right away

Your computer needs an active place to save passkeys.

• Mac: System Settings → click your name → iCloud → Passwords → turn on Sync this Mac (older macOS: Passwords & Keychain). You need to be signed in with an Apple ID.
• Windows: Settings → Accounts → Sign-in options → set up Windows Hello.
• Chrome: open chrome://settings/passwords and turn on Use passkeys.

All settings look right and it still fails? A company policy may block passkeys on managed devices. Contact your IT team, or sign in with your phone instead (see On a computer).

"Set up a screen lock"

Passkeys only work with a screen lock. Turn one on, then try again.

• Android: Settings → Security → Screen lock
• iPhone: Settings → Face ID & Passcode (or Touch ID & Passcode)

This is a requirement of your phone's operating system, not of the app.

"This browser does not support WebAuthn"

Your phone can't create passkeys. This happens on some phones without Google services, mostly models sold in China. There is no setting that fixes it reliably. Use a different phone, or ask your app admin what to do.

"You can't log in, credential configuration is required"

You typed your username or personnel number, but your account is waiting for an invite code. Close the login window, go back to the scanner and scan or type your invite code (see Your first sign-in with an invite code).

The "Continue" button stays grey after typing the invite code

Type the code exactly as printed, with a single space between each block of 6 characters.

"No company is found"

Your phone can't reach the app's servers right now.

1. Switch off any VPN on your phone.
2. Switch between Wi-Fi and mobile data and try again.
3. Still not working? Try again later or from a different network.

The app keeps starting the login again (Android)

You sign in successfully, but the app opens the login again and again. Your phone isn't passing the login back to the app.

1. Settings → Apps → your company's app → Open by default: switch on Open supported links.
2. Login still starting over? Settings → Apps → ⋮ → Reset app preferences. This does not delete any data.

Scanning the QR code on your computer opens a web page or an error

You used a QR scanner app. Scan the code with your phone's standard camera app, Google Lens, or the Android quick-settings scanner instead.

Sign-in with your phone works at home, but not on your work computer

Your company network may block the connection between phone and computer. Contact your IT team and mention "cross-device passkey sign-in".

"Passkey sign-in failed", even though you have a passkey

This can happen with third-party password managers such as Bitwarden or KeePassXC. Switch off their passkey feature so your phone uses its built-in option, or create a new passkey and choose iCloud Keychain or Google Password Manager.

Your passkey is "not recognised", even though it's on your phone

Your company reset your passkey, for example your app admin did. The one on your phone no longer works.

1. Delete the old passkey from your device. Search for the app's name in:
   • iPhone or Mac with iOS 18 / macOS 15 or later: the Passwords app
   • Older iPhone: Settings → Passwords. Older Mac: System Settings → Passwords
   • Android or Chrome: Google Password Manager, or chrome://password-manager/passwords
   • Windows: Settings → Accounts → Passkeys
2. Sign in again and set up a new passkey. You'll be asked automatically. Passkey only? Ask your app admin for a new invite code first.

Your passkey is missing on your new device

Passkeys are transferred to a new device only if you sign in with the same Apple ID or Google account and sync is switched on. If it's missing:

• Password still allowed: sign in with your password and set up a new passkey.
• Passkey only: ask your app admin for a new invite code.

On Windows, passkeys can sync through Microsoft Password Manager. This needs Edge 142 or later, a Microsoft account and a one-time setup on each computer: Settings → Accounts → Passkeys.

Your passkey is saved in a different password manager

If you use several password managers (for example iCloud Keychain, Chrome and 1Password), the passkey may have landed in an unexpected one and isn't offered when you sign in.

1. Check each password manager on your device for the passkey.
2. Found it? Keep using it from there, or delete it and create a new one.
3. Next time, watch the screen that asks where to save the passkey. You can also set a default:
   • iPhone with iOS 18 or later: Settings → General → AutoFill & Passwords
   • iPhone with iOS 17 or older: Settings → Passwords → Password Options
   • Android: Settings → Passwords & accounts → Preferred service (the name varies by manufacturer)

Frequently asked questions (FAQ)

Does my password still work?

That depends on your company. If the app never asks for a password, your company uses passkeys only. Then you sign in with your passkey only.

Do passkeys work on every device?

They work on iPhones with Face ID or Touch ID, on Android phones with a fingerprint or PIN, and in current web browsers. See Before you start for the details.

Can I use my private phone?

Yes, if your company allows it. Your passkey stays on your phone. Your biometric data and PIN never leave your phone. Your company has no access to them.

Do I need my private Apple ID on a company iPhone?

No. Your company can set up a work Apple account or a password manager on the phone instead. If neither is there, ask your IT team before your first sign-in (see iPhone: no passkey dialog appears).

Can I use my passkey on several devices?

Yes. Passkeys sync across devices that use the same Apple ID or Google account. On a computer, sign in with your phone (see On a computer).

Face ID or fingerprint doesn't work. What now?

Use your phone PIN or passcode instead. It works just as well. If that fails too and your company still allows passwords, sign in with your username and password.

I wasn't asked to set up a passkey. Why?

Your company decides whether passkeys are switched on. If you're never asked, it may not be active for you yet. Contact your IT team or your company's app support.

Can I delete my passkey?

Yes, in your phone's settings or password manager (see Your passkey is "not recognised" for where to find it). If your company uses passkeys only, ask your app admin for a new invite code before you delete it, or you won't be able to sign in.

What if someone else has my phone?

They can't use your passkey without unlocking your phone with your face, fingerprint or PIN.

Still stuck? Contact your app admin or your company's app support. Tell them your phone model, its system version and what you see on screen, ideally with a screenshot. For app admins and IT teams: what to check before rollout and how to support employees is in Roll out passkeys in your organization.