Do all users have to be synchronised via the API?

Users can be updated via API using the "Create or update multiple users at once" request. The value for the field "username" and "external_id" must also be sent. The "username" and the "external_id" of existing users can be found out via the "Get all existing users" request.

Info: Users created in the app or via the Excel import do not have an external_id. In order to be able to synchronise them via API, the user name ("username") must be sent in the "Create or update multiple users at once" request for a user. The user must also be given an "external_id".

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