Just like posts, comments, or chat messages, the Knowledge Base can also be automatically translated into different languages.

Both the titles of individual pages in the navigation and the entire page content are translated.

Differences from Other Content

The translation logic differs from that of posts, comments, and chat messages:

• Navigation and page content are automatically displayed in the language of the device.
• Users can switch back to the original language at any time – both in the navigation and on the page itself.

Activating Translations

💡 Activate this feature through your Customer Success manager.

1. Open the Admin Console.
2. Go to Settings.
3. Select Languages.
4. Mark all the languages into which the knowledge base should be translated.

Using the Translations

1. In the navigation, you can switch between original language and translation via a button.
2. On every page, there is also the option to toggle between the original and translated version.

Notes

• The selection (original or translation) is saved for the user.
• Changes to existing pages, as well as new pages, are translated immediately and available shortly thereafter.
• If a language cannot be translated, a message “Translation not available” will be displayed.
• If new languages for the knowledge base translations are selected in the Admin Console, the content is translated overnight. It will be available within 24 hours of publication.