A default reply is a message that’s sent by the flow when a user’s message hasn’t been understood and the flow has no response for the user's message due to the lack of corresponding auto replies/keywords.
A default reply is a great way to give a general response on how to use the flow correctly, or point them in the direction of more information if they can't find what they need in the flow. Here are a few examples:
How it works
1) Create your message
First create the message you want to use as your default reply. We recommend naming the message "Default Reply" so it's easy to find in your message list.
2) Go to "Default Reply"
Scroll down to ‘Default reply’ under "Auto replies" in the platform's side menu.
3) Select your message
Select the message you’d like to be sent from the dropdown menu:
Push your changes live and your default reply will be set!
You can also set multiple default replies, if you want to add more variation to user responses. To do this, use the multi-response message feature, and choose that block when selecting your default reply from the dropdown menu.