You can make Flip AI available directly in Microsoft Teams so that your employees can access internal communications without switching tools. This guide explains how to add Flip AI as a custom Teams app for your organization.

What is Flip AI in Microsoft Teams?

Flip AI in Microsoft Teams allows your employees to access the full web app directly inside the Microsoft Teams desktop application. This integration brings Flip AI closer to your daily work environment and helps bridge the gap between frontline and office workers.

Note: Currently, Flip AI in Microsoft Teams is only available on desktop.

Prerequisites

• You need to be a Global Administrator or Teams Service Administrator in Microsoft 365

• The Flip AI in Teams feature must be enabled for your organization (reach out to your Customer Success Manager to activate it)

• The Teams app package (ZIP file) must be downloaded from the Admin Console

Step 1: Download the Flip Teams App Package

1. Open the Admin Console in Flip AI

2. Navigate to Apps > App Gallery > Microsoft Teams

3. Download the ZIP file for your Flip Teams app

This ZIP file contains the app configuration you’ll need to upload in the Microsoft Teams Admin Center.

Step 2: Upload and Configure the App in Microsoft Teams

1. Open the Microsoft Teams Admin Center

2. Go to Teams apps > Manage apps

3. Click + Upload

4. Select and upload the ZIP file you downloaded from the Admin Console

5. Once uploaded, Flip AI will appear in your list of custom apps
   Note: It might take some hours for users to see the app (see Microsoft Documentation).

Step 3: Make Flip AI Available to Your Users

1. In the Teams Admin Center, go to Teams apps > Setup policies

2. Click Global (Org-wide default) or create a new custom policy

3. Under Pinned apps, click Add apps

4. Search for the Flip app you just uploaded

5. Add it and optionally move it up to display prominently in the sidebar

6. Click Save

You can also create custom app setup policies for specific teams or departments if you don’t want to roll it out to everyone.

What Users See

Once the app is pinned in Microsoft Teams, users will see the employee app logo in the sidebar.

On first use:

• A new browser window will open to authenticate the user with Flip AI

• If they are already logged in, they will be automatically redirected back to Teams

• Once logged in, Flip AI will remain accessible within Teams without re-authentication