Periods
→ Hover over the ℹ️ icon next to a chart's title to get more information about the date period.
Status:
- previous day = Refers to the current status of the data, which was last updated based on the value of the previous day (e.g. on May 4, the status of May 3 23:59 is displayed).
- today = Refers to the current status of the data, which is the current day (today). The data shows the most recent update available (reloaded daily around 6am, 12am and 6pm).
- l30d = Last 30 days.
Features & Performance
Use the tabs below to view definitions for Channels and User groups.
Channels
STANDARD FEATURES
Message = Message written in the "Chat" section (private or in a chat group). Deleted Messages are not included.
Avg. Messages per Active User = Average number of Messages per AU within the given period.
Post = Post published in a group within the newsfeed. Deleted Posts are not included.
Avg. Posts per Active User = Average number of posts per AU within the given period.
Total Post Reactions = Sum of post-related reactions a User can make: Post Reactions + Post Comment Reactions. Revoked Reactions are not included.
Avg. Post Reactions per Active User = Average number of Reactions per AU within the given period.
Post Comment = Comment written on a post. Deleted Comments are not included.
Avg. Comments per Active User = Average number of comments per AU within the given period.
Newsfeed = Area in Flip where posts and updates in Channels are displayed ("News" icon).
Chat = Area in Flip where messages can be sent and received to individuals or group Chats.
Private Chat = Chat with a single person.
Group Chat = Chat with a group (min. 2 people).
Channel = Former “Post Group” in which posts can be published, commented and liked.
ADDITIONAL FEATURES
Posts with Highlights = Posts that have been highlighted at any point in time.
Posts not Highlighted = Posts that have never been highlighted.
Posts with Surveys = Posts with poll to which all users who see the post can respond (additional feature).
Posts without Surveys = Regular Post published in a group within the newsfeed.
Tasks = Total Tasks created.
Tasks per User = Average number of Tasks created per User.
Calendar Events = Total Calendar Entries created.
Events per User = Average number of Calendar Entries created per User.
Translated Characters = Translated characters: Additional feature that translates the desired post with one click (Posts, Messages, Comments, Tasks).
Included Characters = Number of translatable characters included in the contract (if this capacity is exceeded extra charges will apply).
User Groups
By default, the statistics displayed show the members of all user groups for which you have ‘Analytics’ permission. This also includes all subgroups and their users. Each user is counted only once (unique users), regardless of the number of groups they belong to.
Example: Person A is the owner of group 1. Group 1.1 is a subgroup of group 1. Person A is not the owner or a member of Group 1.1. However, because Group 1.1 is a subgroup of Group 1, Person A can see the statistics for Group 1.1.
When using the filter (Filter by User Group), only the user groups that have been selected are displayed. This does not include the subgroups.
Example: Person X is a member of group 2.2, but not of group 2, the parent group of group 2. Only group 2 is selected in the filter (Filter by User Group), so Person X's statistics are not displayed on the dashboard.
STANDARD FEATURES
Message = Message written in the "Chat" section (private or in a group chat). Deleted Messages are not included.
Avg. Messages per Active User = Average number of Messages per AU within the given period.
Post = Post published in a group within the newsfeed. Deleted Posts are not included.
Avg. Posts per Active User = Average number of posts per AU within the given period.
Total Post Reactions = Sum of post-related reactions a User can make: Post Reactions + Post Comment Reactions. Revoked Reactions are not included.
Avg. Post Reactions per Active User = Average number of Reactions per AU within the given period.
Post Comment = Comment written on a post. Deleted Comments are not included.
Avg. Comments per Active User = Average number of comments per AU within the given period.
Newsfeed = Area in Flip where posts and updates in Channels are displayed ("News" icon).
Chat = Area in Flip where messages can be sent and received to individuals or group Chats.
Private Chat = Chat with a single person.
Group Chat = Chat with a group (min. 2 people).
Channel = Former “Post Group” in which posts can be published, commented and liked.
ADDITIONAL FEATURES
Posts with Highlights = Posts that have been highlighted at any point in time.
Posts not Highlighted = Posts that have never been highlighted.
Posts with Surveys = Posts with poll to which all users who see the post can respond (additional feature).
Posts without Surveys = Regular Post published in a group within the newsfeed.
Tasks = Total Tasks created.
Tasks per User = Average number of Tasks created per User.
Calendar Events = Total Calendar Entries created.
Events per User = Average number of Calendar Entries created per User.
Translated Characters = Translated characters: Additional feature that translates the desired post with one click (Posts, Messages, Comments, Tasks).
FAQ: Dashboard & KPIs
- Can I view other numbers that are not available in the dashboard?
Currently, we are only providing the insights you can find in your Admin Console. However, we are working hard to provide you with even more insights in the future. If you have any questions, please contact your Customer Success Manager. - Which timeframe is applied to the charts that are not filterable?
For the charts that cannot be filtered, the time period is indicated either in the name of the chart or in the info text (opens when you hover over the grey information symbol next to the title), e.g. Status: previous day. - What does “Status: previous day” mean?
This refers to the current status of the data shown, which was last updated based on the data of the previous day (e.g. on May 4, the status of May 3 23:59 is displayed). - Why is there no data history from before April 2023 displayed?
The new dashboard version is based on a different data source that provides more detailed information on the Channel memberships. However, since this data source was implemented end of March 2023, we have only been able to collect data from that point onwards. To ensure the integrity of the data and the usability of the Channel Filter feature, we made the decision not to supplement it with data from the old source, which would have compromised its functionality. In case there is a decision / meeting for which you need to see the longer history of your data we may provide you with the data of the old version of the dashboard (no channel details). Please contact your Customer Success Manager for more information.