FEATURES

STANDARD FEATURES

Message = Message written in the "Chat" section (private or in a chat group). Deleted Messages are not included.

Avg. Messages per Active User = Average number of Messages per AU within the given period

Post = Post published in a group within the newsfeed. Deleted Posts are not included.

Avg. Posts per Active User = Average number of posts per AU within the given period

Total Post Reactions = Sum of post-related reactions a User can make: Post Reactions + Post Comment Reactions. Revoked Reactions are not included.

Avg. Post Reactions per Active User = Average number of Reactions per AU within the given period

Post Comment = Comment written on a post. Deleted Comments are not included.

Avg. Comments per Active User = Average number of comments per AU within the given period

Newsfeed = Area in Flip where posts and updates in Channels are displayed ("News" icon)

Chat = Area in Flip where messages can be sent and received to individuals or group Chats

Private Chat = Chat with a single person

Group Chat = Chat with a group (min. 2 people)

Channel = Former “Post Group” in which posts can be published, commented and liked

ADDITIONAL FEATURES

Posts with Highlights = Posts that have been highlighted at any point in time.

Posts not Highlighted = Posts that have never been highlighted.

Posts with Surveys = Posts with poll to which all users who see the post can respond (additional feature)

Posts without Surveys = regular Post published in a group within the newsfeed

Tasks = Total Tasks created.

Tasks per User = Average number of Tasks created per User

Calendar Events = Total Calendar Entries created.

Events per User = Average number of Calendar Entries created per User

Translated Characters =  Translated characters: Additional feature that translates the desired post with one click (Posts, Messages, Comments, Tasks).

Included Characters  = Number of translatable characters included in the contract (if this capacity is exceeded extra charges will apply)

FAQ: Dashboard & KPIs

• Can I view other numbers that are not available in the dashboard?
  Currently, we only providing the insights you can find in your Admin Console. However, we are working hard to provide you with even more insights in the future. If you have any questions, please contact your Customer Success Manager.
• Which timeframe is applied to the charts that are not filterable?
  For the charts that cannot be filtered, the time period is indicated either in the name of the chart or in the info text (opens when you hover over the grey information symbol next to the title), e.g. Status: previous day.
• What does “Status: previous day” mean?
  This refers to the current status of the data shown, which was last updated based on the data of the previous day (e.g. on May 4, the status of May 3 23:59 is displayed).
• Why is there no data history from before April 2023 displayed?
  The new dashboard version is based on a different data source that provides more detailed information on the Channel memberships. However, since this data source was implemented end of March 2023, we have only been able to collect data from that point onwards. To ensure the integrity of the data and the usability of the Channel Filter feature, we made the decision not to supplement it with data from the old source, which would have compromised its functionality. In case there is a decision / meeting for which you need to see the longer history of your data we may provide you with the data of the old version of the dashboard (no channel details). Please contact your Customer Success Manager for more information.