PERIODS

→ hover over the ℹ️ icon next to a chart’s title to get more information about the date period

Status:

previous day = refers to the current status of the data, which was last updated based on the value of the previous day (e.g. on May 4, the status of May 3 23:59 is displayed).

today = refers to the current status of the data, which is the current day (today). The data shows the most recent update available (reloaded daily around 6am, 12am and 6pm).

l30d = Last 30 days

POSTS

Post = Post published in a Channel within the newsfeed. Deleted Posts are not included.

Post Title = Title of the Post as given by the Post Author.

Channel Name = Name of the Channel (former: Post Group) where the Post was published.

Published Date = Day when the Post was published in the Channel.

Published Hour = Hour of the day when the Post was published in the Channel. All interactions are captured in CTE/CTSE timezone.

Reach % = Ratio of unique Users having seen a Post compared to all Members of the Channel. Computation: Post Seens / Onboarded Users (of the according Channel).

Post Seens = Count of unique Channel Members having seen a Post.

Total Interactions = Includes all actions a User can do with a Post: Post Reactions, Post Comments, Post Comment Reactions, Survey Votes, Bookmarks.

Has/had Highlight = Indicates whether a Post was ever highlighted (now or in the past) (paid feature).

Has Attachment = Indicates whether a Post has at least one Attachment (picture, video, file).

Has Survey = Indicates whether a Post includes a Survey (paid feature).

FAQ: Dashboard & KPIs

• Can I view other numbers that are not available in the dashboard?
  Currently, we only providing the insights you can find in your Admin Console. However, we are working hard to provide you with even more insights in the future. If you have any questions, please contact your Customer Success Manager.
• Which timeframe is applied to the charts that are not filterable?
  For the charts that cannot be filtered, the time period is indicated either in the name of the chart or in the info text (opens when you hover over the grey information symbol next to the title), e.g. Status: previous day.
• What does “Status: previous day” mean?
  This refers to the current status of the data shown, which was last updated based on the data of the previous day (e.g. on May 4, the status of May 3 23:59 is displayed).
• Why is there no data history from before April 2023 displayed?
  The new dashboard version is based on a different data source that provides more detailed information on the Channel memberships. However, since this data source was implemented end of March 2023, we have only been able to collect data from that point onwards. To ensure the integrity of the data and the usability of the Channel Filter feature, we made the decision not to supplement it with data from the old source, which would have compromised its functionality. In case there is a decision / meeting for which you need to see the longer history of your data we may provide you with the data of the old version of the dashboard (no channel details). Please contact your Customer Success Manager for more information.
• Post Performance: Understanding the Bar Visualization in the Table
  The bars in the table represent the Created and Onboarded Users in a visual manner. The visualization is in the form of columns, where each column represents a different value. The highest value in the column represents 100% and the bar is completely filled. The other bars are compared to this highest value and filled accordingly. It is important to note that the filling of the Created Users bar is independent of the filling of the Onboarded Users bar, and vice versa.
• International timezones: How does the timezone conversion work?
  All user activities are tracked in UTC (Coordinated Universal Time). As most of our users are currently located in Germany, we’re converting all UTC times into German timezone.
• Are the posts surveys also being translated via the translation feature?
  Yes, surveys are also translated when clicking the translation button.