User Deletion Concept

When you delete a Flip user account:

  • The person won’t be able to access Flip and their coworkers won’t be able to see the account on Flip. Admins can still see the account with the status "Pending Deletion" in the Admin Console > User Management.
  • The account can be fully recovered within 14 days. After that period, the account of the user will be deleted permanently. Furthermore, customers can define on an organizational level how to manage the content generated by deleted users (see Content Deletion).
  • After 14 days the deletion can't be undone.

Content Deletion

Customers can choose whether all content linked to the user account is deleted with the deletion of the profile data. This can be set in the Admin Console > Settings > Handling of content from deleted users.

List of Entities

The following table lists the state of all user related entities after the full deletion of a user account.

Entity Content Deletion Enabled
Content Deletion Disabled
User
User Profile The user profile is deleted.
User Avatar The user avatar is deleted.
Role Assignments All user-role assignments are deleted.
User Group Assignments All user group assignments are deleted.
Absences All absences of a deleted user are deleted.
Devices All device information of the user are deleted.
Activities Activities caused by the user are deleted.
Chats
Private Chats All private chats of/with the user are deleted. This includes chat messages and reactions on these messages. Private chats of/with the user are retained. This includes chat messages and reactions on these messages.
Group Chat Assignments All assignments to any group chat of the user are deleted.
Group Chat Messages All messages of the user in group chats are deleted. This includes reactions on these messages. All messages of the user in group chats are retained. This includes reactions on these messages.
Chat Message Attachments Attachments to chat messages created by the user are deleted, including the physical file. Attachments to chat messages created by the user are retained, including the physical file.
Chat Message Reactions All reactions made by the user on chat messages are deleted. All reactions made by the user on chat messages are retained.
Channels
Channel Assignments All assignments of users to channels are deleted.
Posts
Posts Posts created by the user are retained.
Post Reactions All reactions by the user on posts are deleted. All reactions by the user on posts are retained.
Post Comments All post comments by the user are deleted, including reactions on the comments and attachments. All post comments by the user are retained, including reactions on the comments and attachments.
Post Comment Reactions All reactions by the user on post comments are deleted. All reactions by the user on post comments are retained.
Post Survey Votes All survey votes by the user are deleted. All survey votes by the user are retained.
Post Views Post Views by a user are not deleted.
Post Bookmarks All post bookmarks by the user are deleted.
Tasks
Tasks created by user All tasks created by the user are deleted, including task assignee and task comments. All tasks created by the user are retained, including task assignee and task comments.
Tasks assigned to user All tasks where the user is the single assignee are deleted, including comments for this task All tasks where the user is the single assignee are retained, including comments for this task
Task Assignments All assignments of tasks to the user are deleted.
Task Attachments Attachments to tasks created by the user are deleted, including the physical file. Attachments to tasks created by the user are retained, including the physical file.
Task Comments All task comments written by the user are deleted. This includes reactions on these comments. All task comments written by the user are retained. This includes reactions on these comments
Task Comment Reactions Reactions by the user on task comments are deleted. Reactions by the user on task comments are retained.
Task Comment Attachments Attachments to all task comments created by the user are deleted, including the physical file. Attachments to all task comments created by the user are retained, including the physical file.
Calendar
Calendar Events All events where the user is owner are deleted.
Calendar Event Assignments All participations of the user in a calendar event are deleted.
Calendar Event Attachments When the event is deleted because of the criteria listed in "Calendar Events", all attachments, including the physical files, will be deleted.

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