How to move to the new Mobile App

If you get stuck anywhere in the flow go to the previous app and start the transition again. If you still have troubles getting the new app or logging in please contact our support.

1. Start transition to new mobile app

You can start the transition by tapping “Upgrade now” on the banner or the popup dialog. If you don’t see the banner nor the dialog you can not switch yet.
zendesk_transitionToFlutter_UpgradeNow.png

2. Copy transition code

Copy your Transition Code by clicking “Copy code”.
zendesk_transitionToFlutter_CopyCode.png

3. Download new mobile app

Download the new app by clicking “Download new app”. This will lead you into the Apple App Store or Google Play Store where you can click “Install”/"Get" to install the new app. Click “Open” after the download is completed.
zendesk_transitionToFlutter_Download.png

4. Insert transition code

Choose “Code from the previous app” and insert the code. If you are prompted with the permission request to allow pasting click “Allow pasting”.
zendesk_transitionToFlutter_CodeLogin.png

  • If you code is expired or invalid you can get a new code by going back into the previous app.
    zendesk_transitionToFlutter_Error.png

5. Done 🎉

zendesk_transitionToFlutter_Success.png

If you get stuck anywhere in the flow go to the previous app and start the transition again. If you still have troubles getting the new app or logging in please contact our support.

You can now delete the previous app.

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