Support request priority

Prio	Definition	Example
Urgent	Problem/failure that completely restricts the use of the app Main function in the app is not usable for every user, no workaround Affects all or the majority of users	App is not accessible No user can log in Chat is not usable for every user No user can create a post
High	Main function in the app is not usable for some users, no workaround Main function in the app is not usable, there is a workaround Affects all or most users	Chat is not usable for users with specific iOS Version A post cannot be created with an attached file. The post can be created without the file, and the file can be attached after creation.
Normal	A main function has an error, there is a workaround. Affects the majority of users	Pictures can only be sent in chat if text is also sent with them. Activities aren’t loading properly for most users.
Low	‘Blemishes’ or little bugs that can’t be reproduced reliably Questions about the product A secondary function of the app is not fully usable, but there is a workaround. Affects only one or a few users	For some users, a profile picture is only loading after refresh of the app. Activities aren’t loading properly for a few users, it can not be reproduced reliably. Question about changed wording/display in the app.

<%= heading %>