Flip Syncer FAQ



How often and at what times is synced?

The Flip Syncer syncs twice a day. Usually this happens at 14:00 in the afternoon and at 02:00 at night.

Due to the fact that the Flip Syncer is tested again and again, it can happen that it is synced at other times.

How can channel administrators be managed?

There are two different ways to manage the channel administrators.

1. in Entra ID, owners can be set in the individual groups. These are then read by the Flip Syncer and set as channel admins in the Flip app.

2. in the admin console you can manually set admins for the channels.

How can users be deleted? Are users who are deleted from the AD automatically deleted in the Flip app?

For security reasons, there is no automatic mechanism that deletes users from the Flip system.

Users that are deleted in Entra ID are deactivated by the Flip Syncer in the app. This happens during the next sync. The user will then no longer be able to log in to the app with their data. The deactivated user is still visible to other users in the app.

If users have been deleted in Entra ID, feel free to let us know so we can start a one-time sync of the Flip Syncer to delete the disabled users.

Posts and chats of the user are still displayed in the app, but the user himself is only displayed as “Deleted user”. Furthermore, the deleted user is no longer displayed in the employee directory. Also, as a member in the channels, the deleted user will no longer be displayed. Once a user has been deleted, this can no longer be undone.

How do I know whether a channel is created by flip syncer or manually? It is not visible whether a channel was created via the Flip Syncer or manually.
Does the FS manage the channel options? No. The channel options can be configured directly in the Admin Console.
Which manual adjustments will be overwritten? The Flip Syncer manages the users (names, user names, profile fields - if activated), channel affiliation, channel names and system and channel admin (if activated).
How do I get my user profiles into Flip? What is possible?

Mapping fields in Flip and in Microsoft Entra ID are fixed, i.e. they cannot be changed. Therefore, the Flip Syncer can only take fixed fields from Entra ID.

Entra ID – Flip
Department –Department
Job Title – Role/ Position
Office Location – Location
Business phone – Phone
Mobile phone – Phone (mobile)

However, we can read any fields from Entra ID and display them in the "About Me" field.

How are system admins determined? In Entra ID, a group must be created that contains all the users that will be created as admin in the app.
How does the Flip Syncer know which groups and users to read in the AD? Rules for your Entra ID
Can I use a group that contain other groups as a Channel on Flip? It is possible to use nested groups. The Flip Syncer will read all users of the nested groups in the group and create a channel for this group with all users on Flip.
Is it possible to access attributes (e.g. department) in Entra ID to create users, channels and channel memberships? No. The Flip Syncer uses only the names and IDs of the items and the defined group membership in Entra ID to create them on Flip.
Is it possible that disabled users in Microsoft Entra ID are not created on Flip? Yes, it is possible.

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