To activate this feature, you need to give your consent. Please approach your contact person at Flip AI. We will then activate the function.

With the "seen" feature on posts, you get a better understanding of how many users see the posts in the app and what content is popular. Depending on your organisation's setting, you can also see who has seen a post and who hasn't yet.

Who sees the number of views?

• The creator of the post
• The channel administrator of the channel in which the post was posted

When is a post marked as "seen"?

• A post is marked as seen as soon as the detail view of a post is opened.
• A post is marked as seen when the title of a post is visible on the end device for at least 1 second, both in the newsfeed and in the channels.
• The function is enabled for all channels and posts.
• It can take up to 3 minutes until a post that has been read is also displayed as read.

Every user is only counted once.

Levels

1. Deactivated: no information about views is collected.
2. Count only: you see the number of views. Administrators cannot see who has seen the post.
3. Count and names: you also see who has seen the post and who hasn't.

See who has seen a post

Only available with the level Count and names.

• 1. Tap the number of views in the lower right corner of the post.
  2. The Post seen by window opens. Tap Seen or Not seen to switch between the lists.
  3. Tap a name to open the person's profile.
• 1. Click the number of views in the lower right corner of the post.
  2. The Post seen by window opens. Click Seen or Not seen to switch between the lists.

Seen lists everyone who has seen the post, Not seen the channel members who haven't seen it yet. Names are sorted alphabetically and you can search them. The time at which someone saw the post is not shown.

Further information

• The number of views is shown in the lower right corner of a post. We use an ID to check who has seen a post to make sure no user is counted twice.
• If this feature is disabled, we do not collect information about how many users have seen a post.
• With the level Count only, the analysis is completely anonymous: administrators cannot see who has seen the post.
• The tracking of the "seen" function also works for posts from the past, but only for views from the time the function is activated. This means that the information is only meaningful for posts that were shared after activation.
• When your organisation switches from Count only to Count and names, views collected before are shown with names too.
• If a person is deleted or deactivated, or leaves the channel, their view still counts, but their name no longer appears in the lists.